A man is connecting cables to the rack.

Managed IT Operations

Your IT Operations. Our Responsibility.

We handle specific operational tasks, support your team, or manage your entire IT operation—securely, systematically, and from Germany.

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Learn About Managed Services

IT Operations from Germany — Secure, Stable, and Stress-Free

So Your Systems Run—Not Your Team at Its Limit

Reliable IT operations are the foundation for stable business processes, secure applications, and a high-performance digital infrastructure. At the same time, the demands placed on internal IT teams are constantly increasing: systems must remain available, security requirements must be met, updates must be coordinated, and issues must be resolved reliably.

With GRASS-MERKUR’s Managed IT Operations, we take the burden off companies in their day-to-day IT operations. We handle defined operational tasks, support existing teams, or manage entire IT operations—securely, systematically, and from Germany. You decide how much responsibility you’d like to delegate.

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Overview

Our Services

Core Service

IT outsourcing only works reliably when roles, processes and responsibilities are clearly defined. That is why we jointly develop an operating model that fits your organization and integrate ourselves seamlessly into existing IT structures.

Core tasks:

  • Operation of server, storage and system environments
  • Administration of IT infrastructures
  • Patch, update and change management
  • User and access rights management

Structure & operations:

  • Definition of service levels and escalation paths
  • Integration into existing ITSM processes
  • Documentation and regular service reviews

Suitable for server landscapes, virtualization environments, storage systems, databases and applications as well as cloud and hybrid cloud environments — whether because of a growing shortage of skilled staff, rising compliance requirements or the wish for greater system stability.

Do You Have Any Questions?

Good Reasons

Why Choose Managed IT Operations from GRASS-MERKUR?

Managed IT operations are more than just outsourced IT tasks. They free up resources, increase operational reliability, and enable companies to focus more on their core business.

GRASS-MERKUR combines many years of experience in operating highly available IT infrastructures with personalized support, clear processes, and scalable service models. Our managed IT operations can be flexibly tailored to your requirements—from individual operational services to comprehensive IT outsourcing solutions.

Your Benefits

  • Reduced workload for internal IT teams
  • Operations based in Germany
  • Scalable managed IT services
  • Clear service levels and transparent processes
  • Personal points of contact
  • Secure integration into existing IT organizations
  • Operation of business-critical infrastructure from a single source

Take the Pressure Off Your IT Department

Working Together to Develop the Right IT Operations

Whether you need supplemental operational support, fully managed IT operations, or targeted IT outsourcing—we’ll work with you to develop an operational model that meets your needs, regardless of your industry or company size.

Take the pressure off your IT team with an experienced operations partner.
Talk to our experts about your current IT operations and find out which managed IT services make sense for your organization.

Work Together to Determine Your Operational Needs
Georg Ahlbrand, Holger Sievers, and Jens Ahlbrand in conversation.

Contact

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Tell us about your project — we will get back to you with a concrete assessment.

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GRASS-MERKUR GmbH & Co. KG
Rothwiese 5
30559 Hannover

Your contact will advise you personally — by phone or on site.
Your GRASS-MERKUR contact: Georg Ahlbrand - Business Development & Sales

Georg Ahlbrand

Business Development Manager