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Managed Services

Reliable IT Operations for Secure, Available, and Scalable Infrastructures

We’ll take care of managing your IT infrastructure—reliably, transparently, and with round-the-clock monitoring. This frees up your team to focus on your core business, while we ensure security, availability, and performance.

IT Services for Modern Businesses

Managed Services That Take the Pressure Off Your IT and Protect Your Business

Modern IT must be available at all times and operated securely and efficiently. At the same time, the demands on IT departments are constantly increasing: hybrid infrastructures, cloud services, cybersecurity, backup strategies, endpoint management, network operations, and 24/7 support must all be managed reliably.

With GRASS-MERKUR’s managed services, we help companies manage the operation of business-critical IT systems.

Our services range from managed IT operations to backup and disaster recovery, as well as monitoring, endpoint management, virtual desktops, and managed network services.

We take on exactly the tasks that suit your organization—whether as a complement to your in-house IT, as an operational partner for specific systems, or as part of a comprehensive IT outsourcing arrangement.

Overview

Our Managed Services

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Managed IT Operations

We ensure the reliable operation of your IT infrastructure — securely, systematically and from Germany. Our services help mid-sized companies reduce the burden on their internal IT resources and outsource operational processes professionally.

Key Areas
  • Managed IT Operations
  • IT Operations from Germany
  • IT Outsourcing for Mid-Sized Companies
  • Operation of Server, Storage and System Environments
  • Integration into Existing IT Organizations
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Backup & Disaster Recovery

Business-critical data requires reliable protection and clear recovery concepts. We develop backup and disaster recovery solutions that safeguard data, reduce downtime and enable business continuity.

Key Areas
  • Backup as a Service
  • Disaster Recovery
  • Business Continuity
  • Recovery Concepts
  • Protection of Business-Critical Data
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Monitoring & Support

Through continuous IT monitoring we detect faults early and support your systems with reliable service. This helps prevent outages, reduce operational risks and increase the availability of your infrastructure.

Key Areas
  • IT Monitoring
  • Infrastructure Monitoring
  • 24/7 IT Support
  • Alerting and Escalation
  • Proactive Operational Support
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baramundi Endpoint Management

With professional endpoint management, companies keep central control of their clients, devices and software versions. We support you in operating and optimizing your Baramundi environment for efficient client management and unified endpoint management.

Key Areas
  • Endpoint Management
  • Client Management
  • Unified Endpoint Management
  • Software Distribution
  • Patch and Device Management
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Azure Virtual Desktop

Virtual desktops enable flexible, secure and location-independent working. We help companies deploy, operate and optimize Azure Virtual Desktop and Desktop-as-a-Service environments.

Key Areas
  • Azure Virtual Desktop Germany
  • Virtual Desktops
  • Desktop as a Service
  • Remote Work
  • Secure Workplace Environments
More on Azure Virtual Desktop
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Managed Network

Stable network operations are the foundation for high-performance IT services. With Managed Network Services we take over the monitoring, management and operation of your network infrastructure.

Key Areas
  • Managed Network Services
  • Network Management
  • Network Operations
  • Performance and Availability
  • Operation of Network Components
More on Managed Network

Good Reasons

Why Choose Managed Services from GRASS-MERKUR?

Managed services are more than just outsourced IT tasks. They free up resources, increase operational reliability, and enable companies to focus more on their core business.

GRASS-MERKUR combines many years of experience in operating high-availability IT infrastructures with personalized support, clear processes, and scalable service models. Our managed services can be flexibly tailored to your needs—from individual operational services to comprehensive IT outsourcing solutions.

Your Benefits

  • Reduced workload for internal IT teams
  • Operations based in Germany
  • Scalable managed IT services
  • Clear service levels and transparent processes
  • Personal points of contact
  • Proactive monitoring and structured support
  • Secure integration into existing IT organizations
  • Operation of business-critical infrastructure from a single source

Take the Pressure Off Your IT Department

Managed Services for Businesses of All Sizes

Whether a growing mid-sized company or an established corporation — many organizations face the challenge of meeting growing IT demands with limited personnel resources. At the same time, systems must be operated in a way that ensures availability, security and compliance.

Our managed services help companies of any size outsource IT operations selectively, free up resources and use modern technologies securely — without losing control over their own IT.

Jens Ahlbrand talking with Georg Ahlbrand and Holger Sievers.
A team in a conference room.

Your IT Partner

Flexible Collaboration Instead of a Standard Model

Every IT organization is different. That’s why we work with you to develop a managed service model that fits your processes, responsibilities, and requirements.

We take on defined operational tasks, support your internal teams, or guide you through a phased transition to more comprehensive IT outsourcing. Throughout this process, roles, responsibilities, and interfaces remain clearly defined.

Future-Proofing Your IT Operations Together

 

Whether managed IT operations, backup & disaster recovery, monitoring, endpoint management, virtual desktops or managed network services.

Let us work out together which managed services genuinely support your organization.

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Contact

Request Managed Services

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Direct Line

GRASS-MERKUR GmbH & Co. KG
Rothwiese 5
30559 Hannover

Your contact will advise you personally — by phone or on site.
Your GRASS-MERKUR contact: Markus Dietz - Head of Business Development & Sales

Markus Dietz

Head of Business Development & Sales