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Monitoring & Support

Detect Disruptions Early,
Before They Become a Problem

Small glitches can have major consequences. With continuous IT monitoring and experienced support, GRASS-MERKUR identifies problems early and resolves them quickly.

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IT Monitoring

Proactive IT Monitoring and Reliable Support for Stable IT Operations

A high-performance IT infrastructure must be available at all times. Even minor disruptions can interfere with business processes, cause downtime, and result in significant costs.

It is therefore crucial to identify problems early on—before they affect day-to-day operations.

GRASS-MERKUR helps companies continuously monitor their IT infrastructure.

With intelligent monitoring, defined escalation processes, and experienced IT specialists, we ensure secure, stable, and high-performance operations—our goal is to prevent outages as much as possible.

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Overview

Our Services

Core Service

Not every disruption can be prevented – what matters is how quickly it is detected and resolved. That is why we monitor your IT infrastructure continuously and respond proactively before problems affect day-to-day operations.

Core tasks:

  • Infrastructure, server and network monitoring
  • Storage and performance monitoring
  • Capacity analyses
  • Automatic alerting

Structure & operations:

  • Incident and escalation management
  • Technical support and root cause analysis
  • Documentation and reporting

Suitable for physical servers, virtualized environments, network components, storage systems as well as cloud and business applications – whether you face growing system complexity, rising availability requirements or a desire for shorter response times.

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Overview

Reliable Data Backup from a Single Source

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IT Monitoring

Transparency across your entire infrastructure

Professional IT monitoring lays the foundation for reliable IT operations. We continuously monitor servers, networks, storage and applications and analyze them for anomalies – so bottlenecks or impending outages can be identified early.

Core tasks:

  • Infrastructure, server and network monitoring
  • Storage and performance monitoring
  • Capacity analyses
  • Automatic alerting
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24/7 IT Support

Support when you need it

Not every disruption can be prevented. Our support teams assist you with the analysis, prioritization and resolution of technical faults – in a structured, traceable way and in line with the service levels agreed for your ongoing operations.

Core tasks:

  • Incident and escalation management
  • Root cause analysis and technical support
  • Documentation and reporting
  • Support for your in-house IT department
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Infrastructure Monitoring for Complex IT Landscapes

A complete view of hybrid environments

Modern IT consists of far more than individual servers. Cloud platforms, virtual environments, networks, storage systems and applications all need to be monitored as a whole. Our monitoring solutions adapt flexibly to your existing infrastructure.

Suitable for:

  • Physical servers and virtualized environments
  • Network components and storage systems
  • Cloud environments and business applications
  • Hybrid IT infrastructures
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Good Reasons

Why Choose GRASS-MERKUR for Monitoring & Support?

Outages can affect any business—what matters is how quickly they are detected and resolved. GRASS-MERKUR combines many years of experience in operating critical IT infrastructures with continuous monitoring and expert support that equally prioritizes security, availability, and cost-effectiveness.

Our solutions can be flexibly adapted to your existing IT environment—from basic infrastructure monitoring to a comprehensive support model with clearly defined service levels.

Your Benefits

  • Continuous IT monitoring
  • Proactive error detection
  • Structured escalation processes
  • Personalized technical support
  • Custom-defined service levels
  • Transparent reports and analyses

Contact

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Direct Line

GRASS-MERKUR GmbH & Co. KG
Rothwiese 5
30559 Hannover

Your contact will advise you personally — by phone or on site.
Your GRASS-MERKUR contact: Georg Ahlbrand - Business Development & Sales

Georg Ahlbrand

Business Development Manager