Background
Between Growth and Day-to-Day Operations
The retail chain’s in-house IT infrastructure posed major challenges for the company: Repeated outages impacted performance and availability. The company lacked the personnel resources needed for the migration to a modern solution and subsequent routine operations.
Growing demands for availability, scalability, and efficiency made a fundamental realignment necessary. The company was looking for a solution that would deliver IT as a reliable service, reduce hardware investments and operating costs, and provide access to expert knowledge in the IT industry.
Our Areas of Expertise
- Cloud Migration: Solution Development, Project Planning, and Implementation in Collaboration with a Partner
- HAN-Cloud: SLA-based, scalable VMs in a sovereign, certified data center
- Managed Services: Operations up to the operating system level and beyond
- Support and Maintenance: Conceptual implementation, licensing, and network connectivity—all from a single source
- A Single Point of Contact: Experts and a support hotline directly accessible for day-to-day operations
Your Added Value
- Higher Availability: Reliable IT service instead of repeated outages when operating in-house
- Lower costs: No need for in-house hardware investments, lower operating expenses
- Expert knowledge: Access to IT expertise without needing your own staff
Solution
One-Stop Migration and Operation in the HAN Cloud
GRASS-MERKUR provided comprehensive support to the retail chain in finding a solution and, together with a partner, migrated the systems from the existing infrastructure to the HAN Cloud, including project planning and implementation.
Today, GRASS-MERKUR provides VMs on an SLA-based and scalable basis in its own sovereign, certified data center and operates the infrastructure up to the operating system level and beyond. Support, maintenance, and conceptual implementation, as well as licenses and network connectivity, are all provided from a single source.
All matters are coordinated through a single organizational contact person, and experts and the support hotline are directly accessible for day-to-day operations.
GRASS-MERKUR manages IT availability and operations as a service, so that customers can focus on their day-to-day business.
Results
Instead of repeated outages, the IT system runs reliably as a service in the HAN Cloud.
Hardware investments and operating expenses decrease, and costs become predictable.
GRASS-MERKUR handles migration and day-to-day operations, freeing up the internal team to focus on its core business.
Specialized IT expertise is available at all times, from concept to support.
VMs scale flexibly to meet requirements, and a single point of contact within the organization coordinates all matters.
Contact
Let’s Talk About Your IT Operations
Tell us about your project — we will get back to you with a concrete assessment.
Direct Line
GRASS-MERKUR GmbH & Co. KG
Rothwiese 5
30559 Hannover
